The past decade has witnessed tremendous influx of technology across all aspects of business operations. Organizations are increasingly turning to automation, artificial intelligence and robotics to bring about a transformation in their revenue generation capability, reduction in costs and increase in efficiency. Indian banking leaders like ICICI and HDFC have piloted using humanoids/robots to bring about operational efficiency by intelligently automating many of the backend processes and customer facing areas. On a similar note, global banks like Mizuho and Sberbank use virtual assistants to enhance customer experience. Technological advances are increasingly being viewed as game changers in the ever evolving business landscape.